At Solo Service Group we are committed to providing customers with the very best level of service that can be expected. We are focused on continuously improving the services we provide through monitoring the level of customer satisfaction and by listening to our clients’ needs.
We will ensure that:
- Comments on the standard of service are recorded and monitored
- Queries are dealt with efficiently
- You are given all relevant information
We will provide:
- A customer care helpline where all your queries will be dealt with in a courteous and fair manner
- Planned visits where any comments or issues can be spoken about face to face
We at Solo guarantee the provision of equal opportunities in employment, and avoidance of unlawful discrimination in employment to customers. Our aim is to provide a high calibre, quality service to all our clients with customer care and personal attention playing a major part of this service.
Solo implements a robust monitoring scheme that operates from the bottom up. As part of our Customer Care Solo employs an independent Customer Services team that will carry out audits of the contract with the results being available to the customer with 24hours.